|
Order Preparation
|
24h / 72h
|
To which the delivery time is added :
| * EURO ZONE |
|
|
| GERMANY |
2 TO 3 WORKING DAYS |
UPS Standard |
| BELGIUM |
| LUXEMBOURG |
| NETHERLANDS |
| SAINT-MARTIN |
| SWITZERLAND |
2 TO 3 WORKING DAYS CUSTOM CLEARANCE EXCLUDED |
UPS Standard |
| FRANCE (METROPOLITAN) |
24/48H WORKING DAYS |
Chronopost |
| Monaco |
3 TO 4 WORKING DAYS |
Chronopost |
| AUSTRIA |
3 TO 4 WORKING DAYS |
UPS Standard |
| DENMARK |
| SPAIN |
| PORTUGAL |
| ITALY |
| FINLAND |
4 TO 6 WORKING DAYS |
UPS Standard |
| HUNGARY |
| POLAND |
| CZECH REPUBLIC |
| SLOVAKIA |
| SLOVENIA |
| SWEDEN |
| ANDORRA |
6 TO 7 WORKING DAYS |
UPS Standard |
| CROATIA |
| ESTONIA |
| GREECE |
| LATVIA |
| LIECHTENSTEIN |
| LITHUANIA |
| ROMANIA |
| SAN MARINO |
| |
|
|
| ** USA ZONE |
3 TO 4 WORKING DAYS CUSTOM CLEARANCE EXCLUDED |
UPS Express |
| ***JAPAN ZONE |
4- 5 WORKING DAYS CUSTOM CLEARANCE EXCLUDED |
UPS Express |
RIGHT OF RETRACTION
The customer may exercise its right of retraction, without having to provide any grounds, within fourteen
(14) days from the date of receipt of the products ordered from the Site.
The Customer may exercise this right by returning the products in their original condition or at least in a
suitable packaging providing equivalent protection for said products for the return transport, in full and
in perfect condition to be re-sold by Ritz Paris, accompanied by the return form provided in the package or
which can be downloaded from the Site on the “MY ACCOUNT” section, to the following address:
Crosslog - Service des Retours Ritz Paris
104 rue Denis Papin
77550 MOISSY CRAMAYEL
Customers are advised to retain their proof of return, and it is recommended to return the products by
registered post or by any other means providing proof of shipping date; in all circumstances, returns are
made at the customer’s sole expense and risk.
Products that are returned incomplete, altered, damaged and/or made dirty by the customer shall not be
eligible for a full refund.
Subject to the time limit and reservations mentioned above, Ritz Paris will refund in full the price of the
returned products, including the delivery costs initially billed by Ritz Paris to the customer, to the
customer’s bank account linked to the bank card used for payment of the order, within fourteen (14)
days of Ritz Paris receiving the returned products. In the event of full or partial refund of a purchase
made using a gift card, a new card will be issued and credited with the balance of the old card and the
amount to be refunded.
Should customer not comply with the conditions governing the exercise of the right of retraction described
above when returning a product(s) to Ritz Paris, the product(s) may be returned to the customer, at the
customer’s sole expense and in the same condition in which they were returned to Ritz Paris.
NON-CONFORMITY
In the event of a non-conformity of the delivered product, the customer may request that Ritz Paris repair or
replace the product by contacting the Ritz Paris Customer Service department on 01 43 16 32 22 in order to
obtain the prepaid label and the specific procedure to follow.
The products must be returned in full and in their original condition (or, at least, in a suitable packaging
providing equivalent protection for said products for the return transport), accompanied by the return form
provided in the package or which can be downloaded from the Site on the “MY ACCOUNT” section, to
the following address:
Crosslog - Service des Retours Ritz Paris
104 rue Denis Papin
77550 MOISSY CRAMAYEL
The cost of returning non-conforming or defective products will only be covered by Ritz Paris by means of the
prepaid label as issued by Ritz Paris by e-mail.
Subject to the above and, if replacement of the returned product is not possible, Ritz Paris shall refund the
price of the non-conforming product(s) to the customer’s bank account linked to the bank card used for
payment of the order, within fourteen (14) days of Ritz Paris receiving the returned products. In the event
of full or partial refund of a purchase made using a gift card, a new card will be issued and credited with
the balance of the old card and the amount to be refunded.
LEGAL WARRANTIES
The terms and conditions of any specific warranties given to the customer with the delivered product do not
affect the legal warranties relating to product conformity and defects to which the customer is entitled to,
as follows:
Article L. 217-4 of the French Consumer Code ( Code de la consommation): “ The seller
must supply goods that are in compliance with the contract and must take responsibility for defects existing
when the item is supplied. The seller is also responsible for defects resulting from the packaging, assembly
or installation instructions where it is made responsible for them by the contract or where it is
responsible for having them performed”.
Article L. 217-5 of the French Consumer Code: “ In order to comply with the contract, the goods
must:
1. Be suitable for the purpose usually associated with such a product and, where applicable:
– match the description given by the seller and have the qualities that the seller presented to
the purchaser in samples or models;
– have the qualities a purchaser is legitimately entitled to expect given the public declarations
made by the seller, the manufacturer or its representative, particularly in advertising or labelling;
2. Or feature the characteristics jointly agreed upon by the parties, or be suitable for any special use
required by the purchaser and brought to the seller’s attention and accepted by the seller .”
Article L. 217-12 of the French Consumer Code: “Action taken for defects is subject to a statute
limitation of two years starting from when the goods are supplied.”
Article L. 217-16 of the French Consumer Code: “When the buyer requests that the seller, within
the course of the commercial warranty granted to it during acquisition or repair of personal property, carry
out a repair as covered under the warranty, an immobilization period of at least seven days will be added to
the duration of the remaining warranty.
This period runs from when the buyer requests the intervention or from the provision for repair of the
item in question, if this provision comes after the request for intervention.”
Article 1641 of the French Civil Code (Code civil): “The guarantee is binding on the
seller for latent defects in the item purchased which make it unfit for the purpose for which it was
intended or which reduce such use to the point where the purchaser would not have bought it or would have
paid a lower price had they been aware of them.”
Article 1648 paragraph 1 of the French Civil Code: “Where a defect renders an item unfit for
purpose, the purchaser must initiate proceedings within two years of discovering such defect.”
FORCE MAJEURE
The performance by Ritz Paris of all or part of its obligations shall be suspended in the occurrence of a
force majeure event outside of its control preventing or delaying its performance, as recognized by French
statute and case law.
Ritz Paris will inform the customer of any such force majeure event within seven (7) days of its occurrence.
Should the consequential suspension of the performance of Ritz Paris’ obligations continue beyond a
period of fifteen (15) days, the customer will be entitled to cancel the order in progress and will receive
a refund from Ritz Paris, without delay, in the form of a credit to its bank account.
NON-waiver provision
No failure or delay by Ritz Paris in exercising a right or requiring performance of any one of the
stipulations of the General Terms & Conditions may be construed as a waiver of such right to invoke at a
later date the aforesaid total or partial failure to perform.
